Terms and Conditions for Man with Van Lewisham Services

d) Details of access issues at either address, including stairs, lifts, parking restrictions, or long carries.

e) Preferred date and time of the move and any time constraints.

3.3 Any quotation provided by the Company is based on the information supplied and is not binding if that information is incomplete or inaccurate. The Company reserves the right to adjust the price if additional work, time or resources are required.

3.4 A booking is only confirmed when the Company has accepted the Customer's request and, where applicable, received any required deposit or prepayment. The Company may decline any booking at its discretion.

3.5 The Customer is responsible for ensuring that any necessary parking arrangements or permits are in place for the Vehicle at the collection and delivery addresses. Any fines or additional charges incurred as a result of insufficient parking arrangements may be charged to the Customer.

4. Pricing and Payments

4.1 Prices for Services may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.

4.2 The Company will inform the Customer of the charging structure before confirming the booking. Additional charges may apply for:

a) Extra labour or additional movers.

b) Long carries from the Vehicle to the property.

c) Delays caused by the Customer, including waiting time.

d) Tolls, congestion charges, ferry fees or similar costs.

e) Work outside standard hours, where agreed.

4.3 Unless otherwise agreed, payment is due in full on completion of the Services on the day of the move. The Company may request a deposit or part payment in advance to secure the booking.

4.4 The Company accepts payment methods as communicated to the Customer at the time of booking. The Customer must ensure that sufficient funds are available to settle the balance when due.

4.5 If the Customer fails to make payment when due, the Company reserves the right to:

a) Suspend or withhold Services.

b) Retain possession of Goods until full payment is received, where permitted by law.

c) Charge interest on overdue amounts at the statutory rate applicable in England and Wales.

5. Cancellations and Amendments

5.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

5.2 The Company may apply the following cancellation charges, unless otherwise agreed:

a) More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company's discretion.

b) Between 24 and 48 hours before the scheduled start time: up to 50 percent of the agreed price may be charged.

c) Less than 24 hours before the scheduled start time or on the day of the move: up to 100 percent of the agreed price may be charged.

5.3 Amendments to the date, time, addresses, or scale of the job are subject to availability and may result in a revised quotation or additional charges.

5.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, accidents, illness, or other emergencies. In such cases, the Company will aim to rearrange the Services at a mutually convenient time. The Company's liability in such circumstances will be limited to the refund of any deposit or prepayment received for the affected booking.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a) Ensuring that Goods are properly packed, secured, and ready for loading at the agreed time.

b) Labeling any fragile or high-value items clearly and informing the Company of any special handling requirements.

c) Ensuring that access to the property is safe, unobstructed and suitable for the Vehicle and the movers.

d) Obtaining any necessary permissions from landlords, building managers, or neighbours for the move.

e) Being present or appointing an authorised representative at both collection and delivery addresses to direct the movers and sign any relevant documentation.

6.2 The Customer must not request the movers to perform any act that is unsafe, illegal, or likely to cause damage to property or injury to persons.

7. Goods Not Accepted for Transport

7.1 Unless agreed in writing, the Company will not carry:

a) Explosive, hazardous or flammable materials.

b) Illegal goods or substances.

c) Perishable items requiring controlled temperatures.

d) Cash, jewellery, watches, precious metals or stones.

e) Important documents, passports, deeds, securities or similar valuable papers.

f) Animals, plants or live organisms.

7.2 If such items are transported without the Company's knowledge, the Company shall have no liability for loss, damage or deterioration of those items, and the Customer shall indemnify the Company for any resulting loss, damage or expense.

8. Liability for Loss or Damage

8.1 The Company will take reasonable care when handling, loading, transporting and unloading the Goods. However, the Customer acknowledges that normal risks are inherent in removal and transport activities.

8.2 The Company's liability for loss of or damage to Goods arising from its negligence shall be limited to a reasonable cost of repair or replacement, subject to an overall financial cap. The applicable cap will be notified to the Customer before or at the time of booking.

8.3 The Company shall not be liable for:

a) Loss or damage arising from faulty or inadequate packing by the Customer.

b) Loss or damage to fragile items not properly protected or packed.

c) Damage to dismantled or self-assembled furniture that is not designed to be repeatedly moved.

d) Normal wear and tear, or minor marks and scratches arising from usual handling.

e) Damage caused by inherent defects, natural deterioration, or pre-existing damage.

f) Loss or damage where the Customer or a person acting on their behalf has instructed the movers against the Company's advice.

8.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of enjoyment, loss of opportunity, or any expenses arising from delay or failure to complete the move on a particular date.

8.5 If the Vehicle is unable to access the collection or delivery address due to factors beyond the Company's control, and this results in delay, additional work or the need for alternative arrangements, the Company may charge a reasonable additional fee. The Company will not be liable for any resulting losses or expenses incurred by the Customer.

9. Claims and Complaints

9.1 The Customer must inspect the Goods and the premises at the delivery address as soon as reasonably possible after completion of the Services.

9.2 Any visible loss or damage to Goods or property must be reported to the Company on the day of the move, or within a reasonable time thereafter, together with supporting details.

9.3 Any complaint regarding the standard of the Services must be raised with the Company promptly to allow investigation and, where appropriate, remedial action.

9.4 Failure to notify the Company of loss, damage or complaint within a reasonable time may affect the Company's ability to investigate and may impact any potential remedy.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste collection service and will not remove household rubbish, builder's waste or hazardous materials unless specifically agreed and appropriately licensed.

10.2 The Customer is responsible for ensuring that any items presented for removal are lawful to transport and do not constitute controlled or hazardous waste unless previously disclosed and agreed.

10.3 Where the Company agrees to dispose of unwanted items on behalf of the Customer, such items will be taken only to appropriate facilities or recycling centres, in compliance with relevant regulations.

10.4 The Customer must not request the Company to fly-tip or illegally dispose of any Goods or waste. The Company reserves the right to refuse any such request and may terminate the Services immediately if asked to act unlawfully.

11. Access, Parking and Property Damage

11.1 The Customer must ensure that safe and suitable access is available for the Vehicle and movers at both collection and delivery addresses.

11.2 The Company will not be responsible for damage to driveways, paths, verges or other surfaces that are unsuitable for the weight or size of the Vehicle, where the Customer or a person acting on their behalf has directed the Vehicle to use such access.

11.3 The Company will take reasonable care to avoid damage to walls, floors, fixtures and fittings while carrying out the Services. However, the Customer should take appropriate precautions, such as protecting floors and removing obstacles, especially in tight or restricted spaces.

12. Time Estimates and Delays

12.1 Any time estimates provided by the Company for arrival or completion are given in good faith but are not guaranteed. Traffic conditions, weather, access issues and other factors may cause delays.

12.2 The Company will not be liable for losses or expenses incurred by the Customer as a result of delays that are outside the Company's reasonable control.

13. Insurance

13.1 The Company will maintain appropriate insurance policies in relation to its Vehicles and public liability as required by UK law.

13.2 The Customer is encouraged to arrange their own insurance cover for Goods in transit and for any high-value items, as the Company's liability is limited as set out in these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company may collect and process personal information about the Customer for the purposes of providing the Services, handling bookings, taking payment and managing any queries or complaints.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not share the Customer's personal information with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer's consent.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.

15.2 Any variation of these Terms and Conditions requested by the Customer will be valid only if agreed expressly in writing by the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their formation.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services.

18.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions or in writing from the Company.