Privacy Policy for Man with Van Lewisham
This Privacy Policy explains how Man with Van Lewisham collects, uses, stores and protects personal data about its customers in the Lewisham area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using Man with Van Lewisham services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Man with Van Lewisham located in the Lewisham area. It covers personal data collected when you contact us, request a quote, make a booking, use our moving and transport services, visit our website, or otherwise interact with us in relation to our services.
Personal Data We Collect
Man with Van Lewisham collects only the personal data that is necessary for the provision and administration of our services. The types of personal data we may collect include:
Identification and contact details, such as your name, address, service address, and general location details relevant to your move or transport job.
Communication details, such as your preferred contact method and the content of communications you send to us when requesting information, quotes, or support.
Service and booking information, such as details about your move, access information at collection and delivery addresses, inventory descriptions, special handling instructions, preferred dates and times, and any additional services requested.
Payment and transaction details, such as payment confirmations and records of the services provided. Card details, if used, are processed securely by our chosen payment processor and are not stored by us where this is not necessary.
Technical and usage information, where applicable, such as basic data that may be collected when you visit our website including device type, browser type, and pages accessed. This may be collected through cookies or similar technologies where legally permitted.
How We Collect Your Data
We may collect your personal data in several ways, including:
When you contact us by telephone, online form, or other methods to request information or a quote.
When you confirm a booking, sign any service-related documents, or provide instructions regarding your move.
When you communicate with us during the provision of services, such as confirming access details, timing, or changes to your booking.
When you visit our website, where limited technical information may be collected to support website functionality and security.
Lawful Bases for Processing
Man with Van Lewisham processes personal data only where there is a valid lawful basis under UK GDPR. The main lawful bases we rely on are:
Contract: To take steps at your request before entering into a contract and to perform a contract with you, for example to provide quotes, manage bookings, carry out removals and transport, issue invoices, and manage payments.
Legal obligation: To comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations.
Legitimate interests: To pursue our legitimate business interests in operating and improving our services, managing our relationship with you, ensuring security and preventing fraud, and defending legal claims, provided that your interests and fundamental rights do not override these interests.
Consent: Where required, we may ask for your consent, for example in relation to optional direct marketing communications or certain uses of cookies. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services: including preparing and sending quotes, confirming bookings, planning and carrying out moves, managing any changes or queries, and handling follow-up communications.
To manage customer relationships: including responding to your questions, recording key information about your move, handling feedback and complaints, and maintaining accurate records of services provided.
To process payments and invoices: including issuing invoices, processing payments via our payment processors, and managing refunds where applicable.
To meet legal and regulatory requirements: including maintaining records for tax and accounting, and responding to lawful requests from authorities if required by law.
To improve our services and operations: including reviewing how services are used, training staff, and enhancing service quality and safety.
Data Sharing and Processors
Man with Van Lewisham limits the sharing of personal data to what is necessary for the provision and support of our services. We may share your information with the following categories of recipients:
Service providers and processors: including IT and hosting providers, communication tools, payment processors, and other companies that provide services to support our operations. These third parties act as data processors and are required to handle your information securely and only in accordance with our instructions and data protection law.
Professional advisers: such as accountants, insurers, or legal advisers where this is necessary for legitimate business purposes and to comply with our legal obligations.
Authorities and regulators: where we are required to do so by law or where it is necessary to protect our rights, property, safety, or the safety of others.
We do not sell your personal data to third parties.
International Data Transfers
Where our use of service providers or tools results in transfers of personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as the use of recognised data transfer mechanisms or ensuring that the destination country offers an adequate level of protection. Further information about safeguards for international transfers can be provided on request.
Data Retention
Man with Van Lewisham keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.
In general, we will retain basic customer and booking records for a period that allows us to meet tax and accounting requirements and to manage any potential queries or legal claims. In many cases this will be for several years after completion of the services, in line with applicable limitation periods and statutory obligations.
Where personal data is no longer needed, it will be securely deleted, anonymised, or otherwise removed from our systems.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include limiting access to personal data to personnel and service providers who need such access for legitimate business purposes and who are subject to confidentiality obligations.
While we take reasonable steps to secure your data, no method of transmission or storage can be guaranteed as completely secure. We continually review and update our security measures in line with industry practices and legal requirements.
Your Data Protection Rights
As a customer in the Lewisham area, you have certain rights under UK data protection law in relation to the personal data we hold about you. Subject to legal conditions and exemptions, these rights may include:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how it is used.
Right to rectification: You can ask us to correct or update inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You can request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection.
Right to object: You can object to processing that is based on our legitimate interests, including profiling related to those interests, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is for the establishment, exercise, or defence of legal claims.
Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, transmit it to another controller.
Right to withdraw consent: Where we rely on your consent for specific processing activities, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to address your concerns directly.
Changes to This Privacy Policy
Man with Van Lewisham may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or privacy practices. Any updated version will be made available with a revised date. You should review this Policy periodically to stay informed about how we protect your personal data.
