Man With Van Lewisham Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Lewisham provides removals, transport, loading, unloading and related service support to customers. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. If any part of this document is unclear, the customer should raise the matter before the booking is confirmed. These terms are designed to be fair, practical and consistent with common UK service standards.

This document uses the terms “we”, “us” and “our” to refer to the service provider, and “you” or “customer” to refer to the person making the booking or receiving the service. The phrase van removal service includes single-item transport, part-load moves, student moves, furniture transport, domestic collections and similar carrying work, whether booked as a standalone job or as part of a broader move.

By arranging a man and van service, the customer confirms that the information supplied is accurate and complete to the best of their knowledge. Any significant changes to the address, access conditions, load size, parking arrangements, or timing may affect the booking, the price or the availability of the vehicle and crew. We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply to that job.

1. Booking Process

Bookings may be made by telephone, email, online enquiry form, text message, or any other method we make available from time to time. A booking is not fully confirmed until we have accepted the job details and, where required, received any requested deposit or advance payment. A quotation alone does not guarantee availability. We may ask for photographs, an inventory list, measurements, or other details to help us assess the appropriate vehicle size, labour requirements and estimated duration.

The customer must provide accurate information about the items to be moved, including weight, quantity, fragility, dismantling needs, access issues, stairs, lifts, waiting restrictions, parking limits and any special handling concerns. If the actual job differs materially from the description given at the time of booking, we may revise the quotation, amend the service plan, or decline to proceed if the work is unsafe or impractical. For the avoidance of doubt, a Lewisham man with a van booking is always subject to reasonable operational checks before acceptance.

The customer is responsible for ensuring that someone authorised is present at the start and end of the job, unless otherwise agreed in writing. If the customer is not present, any nominated representative must have the authority to approve the work, confirm the items to be carried, and accept delivery or collection. We are not responsible for delays caused by incomplete instructions, inaccessible premises, or the absence of a person able to make decisions on the customer’s behalf.

2. Pricing and Payments

Unless otherwise stated, prices are based on the information supplied at booking, including estimated loading time, distance, crew size, vehicle requirement and any agreed extras. Prices may be quoted as hourly, fixed-fee, or a combination of both. Waiting time, additional labour, extra stops, parking charges, congestion or low-emission zone charges, ferry charges, tolls, and other necessary third-party costs may be charged in addition to the base fee where they are not included in the original quote.

Payment terms will be set out at the time of booking or in the quotation. In most cases, payment is due immediately upon completion of the service unless an invoice arrangement has been agreed in writing in advance. We may request a deposit to secure a date, especially for larger or time-sensitive jobs. Accepted payment methods may include bank transfer, card payment, cash, or other methods notified by us. The customer must ensure that funds are available and that payment is made in full, without deduction or set-off, unless required by law.

Where a booking is billed on time, the charge will generally begin when the crew arrives at the agreed collection point, or at the time stated in the booking confirmation if that time is earlier. If access is delayed, the clock may continue to run while we wait. If the job takes longer than anticipated because of inaccurate information, congestion at the property, unprepared items, or additional work requested during the job, extra charges may apply. We will normally explain any material change before proceeding where this is reasonably possible.

All stated prices are subject to VAT where applicable. Any estimate given before inspection is provided in good faith based on the facts available at the time and may be adjusted if the job materially changes. A man with van Lewisham quote should therefore be understood as an estimate or fixed arrangement only for the specific work described. Payment disputes must be raised promptly and in any event within a reasonable time after the service has been completed.

3. Cancellations, Rescheduling and No-Shows

If the customer wishes to cancel or reschedule, notice should be given as early as possible. The amount payable on cancellation will depend on the notice period, whether the date was reserved exclusively, and whether costs have already been incurred. If a deposit has been paid, part or all of it may be retained to cover administrative work, reserved labour, vehicle allocation, route planning, or other losses reasonably suffered as a result of the cancellation.

Cancellations made with very short notice may be charged at a higher rate, especially where we have already dispatched a vehicle or crew, or turned down other work in reliance on the booking. If the customer is not present at the agreed time and place, does not provide access, or fails to supply the information required to complete the work, this may be treated as a late cancellation or no-show. In those circumstances, the full or partial booking fee may remain payable.

We will always try to be flexible where possible, but rescheduling is subject to availability. If the customer changes the booking and the new date or time is not available, the original booking may need to be cancelled under the relevant cancellation rules. If we need to cancel or substantially change the booking due to circumstances beyond our control, we will inform the customer as soon as reasonably practicable and may offer an alternative date or a refund of any prepaid amount for services not performed.

4. Customer Obligations

The customer must ensure that items are properly prepared for transport. This includes emptying, securing or protecting contents where appropriate, disconnecting appliances if safe to do so, removing personal valuables, and advising us of any delicate, hazardous, heavy or awkward goods. We do not normally dismantle or reassemble items unless this has been agreed in advance. If packing materials are required, the customer should notify us ahead of the job.

The customer must also make sure the premises are safe and accessible. This includes arranging parking where necessary, providing clear entry routes, obtaining permission from landlords, managing building rules, and ensuring that any special access requirements are disclosed beforehand. If we are prevented from carrying out the work because of circumstances on site, additional charges may apply. A man with van service depends on cooperation between both parties to avoid avoidable delay and risk.

The customer is responsible for declaring any items subject to legal restrictions, insurance limits or special handling requirements, including but not limited to antiques, artwork, cash, documents, live animals, plants, weapons, flammable substances, pressurised containers and controlled waste. We may refuse to carry certain items at our discretion and will not be liable for delays or losses arising from a refusal that is reasonable in the circumstances.

5. Liability and Insurance

We will take reasonable care in providing the service and handling goods entrusted to us. However, our liability is limited to loss or damage caused by our negligence or breach of contract and is subject to the exclusions and limitations set out in these terms. We are not responsible for pre-existing damage, normal wear and tear, inadequate packing, hidden defects, unsecured contents, or damage caused by items not properly prepared for transport.

Where we are liable, our responsibility will normally be limited to the reasonable repair cost, replacement cost or declared value of the affected item, whichever is lower and subject to proof. We may require evidence of ownership, valuation and damage before any claim is assessed. Customers are encouraged to arrange appropriate insurance for high-value or fragile goods, as standard service cover may not fully compensate for specialist losses. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

We are not liable for indirect or consequential losses such as loss of profit, loss of business, missed appointments, emotional distress, or wasted expenditure unless such liability cannot be excluded by law. If any item is packed or loaded by the customer, or if the customer insists that goods be carried despite a warning about risk, our liability may be reduced or excluded to the extent permitted by law. A Lewisham van service is intended for practical transport work, not for guaranteeing every item against all possible mishaps.

6. Delays, Access and Force Majeure

We aim to arrive within the agreed time window, but timings are estimates unless expressly guaranteed. Delays may occur due to traffic, weather, road closures, accidents, vehicle issues, or circumstances involving other customers. We will make reasonable efforts to notify the customer of significant delays where possible. If access is restricted, additional time may be required and may be charged accordingly.

We are not responsible for failure or delay caused by events outside our reasonable control, including severe weather, strikes, civil disturbance, fire, flood, sudden legal restrictions, breakdowns, or other force majeure events. If such an event prevents performance, we may suspend the booking, rearrange the service, or cancel it without penalty beyond refunding any amount paid for services not provided, where appropriate. This section applies to the man with van Lewisham service in the same way as any similar transport arrangement.

7. Waste Regulations and Prohibited Disposal

We do not operate as an unlicensed waste carrier unless expressly stated in writing. The customer must not ask us to dispose of waste in a manner that breaches environmental law or local authority rules. Any rubbish, unwanted goods, mattresses, electrical items, broken furniture, builders’ waste or mixed waste must be declared in advance. Where we agree to remove waste, the customer must provide accurate details of the type and amount of material, and we may charge separately for lawful disposal.

The customer must not present hazardous or regulated waste unless we have confirmed in writing that we are authorised and equipped to handle it. This includes asbestos, chemicals, paints, oils, solvents, clinical waste, gas cylinders, batteries in bulk, and electrical goods requiring specialist treatment. If prohibited waste is discovered during the job, we may refuse to handle it, leave it in place, or return it to the customer at their expense, subject always to legal requirements.

All waste must be classified truthfully by the customer. If we are asked to remove waste, the customer warrants that they have the right to transfer it and that it is not contaminated or unlawful to carry. Any costs, penalties, claims or losses arising from false declarations may be passed to the customer. We reserve the right to request evidence of lawful disposal routes or transfer notes where required by regulation. The customer must also comply with any duty of care applicable under UK environmental legislation.

8. Complaints and Claims

If the customer believes something has gone wrong, they should notify us as soon as reasonably possible and provide full details, including the date, job reference if available, and supporting evidence such as photographs. This gives us the opportunity to investigate and, where appropriate, take corrective action. Minor issues should normally be raised promptly so they can be addressed before the situation worsens.

Any claim for loss or damage should be made within a reasonable time after completion of the job, and the customer must cooperate with any investigation. We may decline claims that are unsupported, raised late, or based on information that was not disclosed before the service began. Our aim is to deal with concerns fairly and efficiently, while ensuring that claims reflect the true circumstances of the booking.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be unlawful or unenforceable, that provision will be severed to the minimum extent necessary and the remainder will continue in full force.

Final Agreement: By proceeding with a booking for Man With Van Lewisham, the customer confirms that they have read, understood and accepted these Terms and Conditions. These terms form the complete agreement between the parties in relation to the booked service, unless any variation is agreed in writing by both sides. Where a customer uses our Lewisham man and van service, the same conditions apply to all agreed work, unless we expressly state otherwise in writing.